|
JOB SUMMARY
|
|
Under the supervision of a qualified professional Health Services Supervisor is responsible for working directly with consumers, natural supports and other service providers to achieve specific treatment/support outcomes for consumers with mental illness. The Client Services Manager, as a member of a continuous support team, is responsible for completing clinical assessment, developing and maintaining Person Centered Plans of Service, coordinating and monitoring consumer services, directly assisting consumers in achieving desired outcomes and documenting consumer progress. In addition, the Client Services Manager delivers evidence based practice interventions directly and through referral to programming within the continuous support team structure.
|
|
This is an alternatively staffed class, in which appointments will be made at LEVEL I with the opportunity to advance to a LEVEL II classification upon meeting additional requirements. LEVEL I is the entry level into this professional field in which applicants have basic desired competencies which are outlined below:
|
|
EXAMPLES OF DUTIES
|
|
Core functions within the context of the Continuous Support Team:
|
|
Assessment and Person Centered Planning:
|
-
Completes comprehensive consumer needs assessment.
|
-
Participates in the development and maintenance of current comprehensive Person-Centered Plan (or Family-Centered Plan) for all consumers assigned to the team. (Required paperwork/documentation responsibilities for individual consumers will be allocated to individual team members, as appropriate, by team Supervisor.)
|
-
Completes Person-Centered Planning reviews as required.
|
|
Fostering recovery, self determination and improved quality of life:
|
-
Develops supportive relationship with consumers assigned to the team, to assure that the Person-Centered Planning process is consumer driven.
|
-
Coordinates and collaborates with a consumer's network of care, including primary healthcare, family and natural supports.
|
-
Monitors and coordinates service delivery to consumers/families as specified in the Person-Centered Plan (PCP).
|
-
Works with consumers within the team to promote the outcomes specified in PCP.
|
-
Manages consumer crises whether directly or indirectly by accessing needed services.
|
-
Assist consumers in resolving interpersonal conflicts in their environment.
|
-
Assist consumers with the development of critical life skills.
|
-
Provides supportive counseling.
|
|
Resources / Collaboration and Advocacy:
|
-
Assists consumers with budget planning to meet basic necessities; co-pays, housing costs, and Medicaid Deductibles.
|
-
Directly assists clients in securing and maintaining needed services and entitlements; e.g., housing, financial benefits, physical examinations, laboratory tests, etc.
|
-
Assists in systems advocacy to secure needed services for the clients from any service provider either internal or external to the Community Mental Health system.
|
-
Provides support and education regarding mental illness and the stigma associated to mental illness.
|
-
Provides education to consumers about their rights, and about navigating the mental health system.
|
|
Record Keeping:
|
-
Documents consumer activity in relation to the outcomes specified in the consumer's Person-Centered Plan.
|
-
Maintains complete and detailed records consistent with agency standards, procedures and requirements of third party funding and accreditation sources.
|
-
Keeps timely and accurate clinical records in the electronic health record system, including scheduled appointments, PCP and PCP updates, progress notes, etc.
|
|
Organizational Development:
|
-
Fosters and promotes the organization's mission, vision and goals.
|
-
Demonstrates alignment with the organization's vision and mission.
|
-
Participates actively in performance improvement activities.
|
|
Other duties may be assigned by the Health Services Supervisor dependent on program needs.
|
|
KNOWLEDGE, SKILLS and ABILITIES
|
-
Basic knowledge of the use of the DSM- IV.
|
-
Knowledge of common signs and symptoms specific to the Adult Mental Health population.
|
-
Knowledge of common mental health conditions, substance abuse conditions and mental health treatment/support interventions.
|
-
Knowledge of available community resources.
|
-
Ability to utilize sound judgment and practice autonomous decision-making.
|
-
Ability to represent the agency to the community, natural supports and other interested persons in a manner that fosters understanding of the mental health needs of consumers, and the goals/mission of the organization.
|
-
Ability to assess safety for consumers and self.
|
-
Ability to manage crisis situations.
|
-
Cultural sensitivity and awareness of the role of culture in the delivery of services.
|
-
Delivery of culturally competent services including the ability to transform knowledge and cultural awareness into health and/or psychological interventions that support and sustain healthy client system functioning within the appropriate cultural context.
|
-
Awareness of the impact of poverty upon consumers.
|
|
Employees may advance to a LEVEL II after gaining the required experience, education and licensure/ certification as detailed in the education and experience section of this document.
|
|
Within the first six months of hire, the employee will be expected to demonstrate competence in the following:
|
-
Knowledge about current trends in the field of mental health.
|
-
Knowledge of the Michigan Mental Health Code, including Recipient Rights and Grievance and Appeals.
|
-
Expanded knowledge of community resources.
|
-
Ability to work both autonomously and as a member of a multidisciplinary team.
|
-
Ability to provide leadership, as demonstrated by initiative and ownership of projects.
|
-
Ability to incorporate Person-Centered Planning principles into practice.
|
-
Ability to recommend services for Person-Centered Planning, including the recommendation to deny, reduce, suspend or terminate services.
|
-
Ability to communicate effectively with consumers, family members and other natural supports.
|
-
Ability to effectively prioritize work.
|
-
Competence in treatment of co-occurring disorders, recovery based interventions, evidence-based practices, and learning organization principles.
|
-
Willingness to actively engage in the professional development process.
|
-
Knowledge of how to access agency policies.
|
-
Demonstrated skill and knowledge of evaluation of mental health service needs.
|
-
Demonstrated skill and knowledge of Service Authorization Process.
|
-
Demonstrated skill and knowledge of Service Eligibility Criteria and Medicaid-covered Services.
|
-
Demonstrated skill and knowledge of CSTS, community services, support and other resources.
|
-
Demonstrated skill and knowledge of treatment.
|
-
Demonstrated skill and knowledge of Grievance and Appeal rights and procedures.
|
-
Demonstrate proficiency with using computers adequate enough to use electronic medical record and mobile technology.
|
-
Performs other duties as assigned by the Supervisor.
|
Beyond six months
|
|
Employee will continue to participate in on-going professional development activities, maintain all required professional development, and will be able to demonstrate increased competence in the skills required for the position. In addition, the employee will maintain current professional license and renew license prior to expiration date.
|
|
PHYSICAL DEMANDS
|
|
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a VDT screen, and hearing and speech sufficient to communicate in person or over the telephone. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
|
|
EDUCATION AND EXPERIENCE
|
|
Minimum requirements are that applicants have a valid Michigan Driver's License and meet any requirements by funders for transportation of consumers; a Bachelor¿s degree in social work, a minimum of 2 years of direct social work experience, plus the following:
|
-
Limited Licensed Bachelor's Social Worker (LLBSW) certification
|
|
Individuals in the job classification may be eligible for an upgrade to a LEVEL II - GRADE 19 if the program has determined there is an unmet or underserved program need that requires this classification, and there is adequate financial capacity to support the upgrade. Individuals must meet the following requirements:
|
-
Completion of the requirements for a Certified Addiction Counselor I or II.
|
|
OR
|
-
Completion of a Master's degree in Social Work, Counseling, Clinical or Behavioral Psychology.
|
-
Possession of a Limited Licensed Master¿s Social Work (LLMSW) license, a Licensed Professional Counselor license (LPC) or a Temporary Limited license Psychology license (TLLP).
|
|
OR
|
|
Other qualified health professional licensure as required to provide services and able to receive Medicaid and/or Medicare reimbursement and other third party reimbursement for mental health and/developmental disability services.
|
|
LEVEL II - GRADE 19 Client Services Managers would be expected to:
|
-
Provide individual and group co-occurring counseling services under the supervision of a qualified staff.
|
-
Co-lead groups that require advanced clinical skills and require an advanced certification for billing purposes.
|
-
Advance the use of evidence based interventions in individual practice.
|
-
Demonstrate leadership through program development activities; committee participation; and other leadership and organizational influence opportunities.
|
-
Demonstrate increasing experience, participation and competency in advanced clinical practices.
|
|
This classification level intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Job related duties other than these may be required along with specific knowledge development and successful job performance.
|
|
FILING DEADLINE: 11/10/09
CONTROL NUMBER: 0910-641-1720-0012
AN EQUAL OPPORTUNITY EMPLOYER
|
