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EMPLOYMENT QUALIFICATIONS REVISED
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JOB SUMMARY
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Under administrative direction, plans, organizes, directs, reviews and evaluates Central Dispatch programs, personnel and activities. Develops, recommends and implements policies and procedures to ensure maximum service delivery within the guidelines established by the Sheriff's Office. Ensures integrity and effectiveness of such services and compliance with federal and state rules and regulations. Provides professional level counseling and direct services to customers, as well as administrative support to the division director and other functional groups within the agency. Provides professional and technical assistance training to staff regarding department policies, procedures, and special initiatives. Performs related work as assigned.
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EXAMPLES OF DUTIES
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Assists in the development and implementation of Central Dispatch goals, objectives, policies, procedures and work standards
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Plans, assigns, directs, reviews, documents and evaluates the work of Central Dispatch personnel. Selects personnel and provides for their training and professional development. Interprets applicable laws, regulations and Sheriff's Office policies to subordinates
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May assist in the preparation of the Central Dispatch Budget including but not limited to monitoring expenditures and preparing periodic financial reports
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Participates in program planning and evaluation. Monitors, evaluates and ensures quality control
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Confers with other Sheriff's Office personnel and implements appropriate changes in level of staffing and service delivery as required
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Coordinates dispatch center activities with Sheriff's Office leadership and other agencies to ensure seamless and integrated customer service
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Serves on a variety of committees related to emergency communications and public safety
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Acts as a liaison and represents the Sheriff's Office in meetings with Boards, Committees, Commissions, regulatory and other governmental agencies, business and community groups and citizen customers as assigned by the division director
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Develops and implements procedures, forms and processes to ensure that Central Dispatch record keeping and report submission activities are in compliance with federal and state regulations, contractual agreements, and Sheriff's Office expectations
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Analyzes information, evaluates alternatives and makes recommendations. Prepares narrative and statistical reports of findings. Develops, revises and implements policies and procedures and business process improvements
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Uses standard office equipment including personal computers in the course of the work, as well as specialized Enhanced 9-1-1, 800 MHz, and other dispatch technologies. May drive a County or personal vehicle in the course of the work.
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Performs all other related duties as assigned
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge of:
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Management and leadership principles and practices, including goal setting, program and budget development and administration
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Principles and practices of employee supervision
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Basic knowledge of statutes and regulations related to dispatching including radio communications and Enhanced 9-1-1
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Funding sources and community resources for support of Central Dispatch programs and activities
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Basic budgetary principles and practices
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Research, data and information analysis, and report preparation techniques
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Office administrative principles and practices, including the operation of standard office equipment
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Computer applications related to the work
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Basic principles of public administration, including the functions of elected and policy-making Boards and Commissions
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Basic computer applications related to the work
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General and financial recordkeeping and information management
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Basic public information and presentation techniques
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Skill in:
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Working cooperatively in a team and larger organizational setting
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Planning and conducting meetings
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Interpersonal communication
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Preparing clear, concise and effective written materials
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Planning, organizing, directing and reviewing the work of others
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Training others and providing for their professional development
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Collecting, analyzing, interpreting and evaluating varied information and data
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Interpreting, applying and explaining complex policies, laws and regulations
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Setting priorities, coordinating multiple projects and meeting critical deadlines
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Using sound, independent judgment within established policy and procedural guidelines
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Analyzing complex administrative and operational problems, evaluating alternatives
and implementing sound recommendations
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Maintaining accurate records and files
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Representing the Sheriff's Office effectively in meetings with Boards and Commissions, governmental agencies, business and community groups and the public
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Establishing and maintaining effective relationships with those contacted in the course of the work
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone. Must be able to bend, reach and lift up to twenty-five (25) pounds.
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EDUCATION
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Equivalent to possession of a Bachelor's degree is desirable.
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EXPERIENCE
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Three (3) years experience as a 9-1-1 Center dispatcher is required. Two (2) years of supervisory experience is also required with all or some preferred in a 911 center.
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LICENSES AND CERTIFICATIONS
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Must possess a valid driver's license and be able to work at any designated work site
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Must meet qualifications to be a LEIN (Law Enforcement Information Network) operator
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Dispatcher Certification from the Associated Public Safety Communications Officers or the Michigan Commission on Law Enforcement Standards is preferred
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OTHER SPECIAL REQUIREMENTS
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Must initially and periodically pass a comprehensive background check
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to increase specific job-related knowledge for successful job performance.
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FILING DEADLINE: 1/27/10
CONTROL NUMBER: 0911-201-3063-0001
AN EQUAL OPPORTUNITY EMPLOYER
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