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JOB SUMMARY:
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Under the supervision of the Human Services Manager, this position performs professional level and responsible administrative, organizational, systems, budgetary, data and other analysis and staff support related to HMIS (Service Point) operations. Makes recommendations for action and assists in policy and procedure implementation. Will work directly with ServicePoint end users providing training and technical assistance for the Washtenaw County HMIS grant. Will perform database maintenance, run and analyze data sets, and interpret data for community reports. May have programmatic responsibility. Performs related work as assigned.
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This is an alternately-staffed class, in which appointments may be made at either LEVEL I or LEVEL II. LEVEL I is the entry level into this professional field, in which incumbents learn public administration and County policies and procedures. Initially under close supervision, employees gradually receive more complex assignments and work more independently as experience is gained. Employees may advance to LEVEL II, or fully experienced level, after gaining the required experience and demonstrating acceptable work proficiency. At LEVEL II, employees are expected to independently perform varied work in several of the areas outlined below.
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EXAMPLES OF DUTIES
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Essential Duties:
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Respond to end user requests for training on both Advanced Reporting Tool (ART) and Service Point in general. Prioritize usage of MSHMIS-provided training over locally-provided training.
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Report technical problems to MSHMIS for resolution.
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Provide online, telephone, and in-person, technical support.
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Track all requests for technical assistance to determine adequacy and timeline of response.
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Regularly review log of requests for technical assistance to ensure consistent, effective and efficient service delivery.
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Provide regular updates to Agency Administrators and end-users (as appropriate) regarding system changes and enhancements. Include information about MSHMIS-provided training opportunities.
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Produce AHAR, PIT, HIC and PULSE reports for HUD and enter into HDX by appropriate deadlines.
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Assist local agencies with completion and submission of all required Continuum of Care Housing & Homelessness funding application components including but not limited to: Grant Inventory Worksheet, Exhibits 1 and 2, Annual Performance Reports. Identify data completeness and clean-up issues for agency staff to address in preparation for these reports.
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Provides liaison and staff support to a variety of committees and commissions.
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Prepares, processes and administers contracts, grant funded projects and similar endeavors.
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Prepares a variety of technical, statistical and narrative reports, correspondence and other written materials.
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May have programmatic responsibility in a specified service delivery or internal support area as assigned. May direct the work of professional or support staff on a project or day-to-day basis.
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Important Duties:
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Provides system support, maintenance, training and customer service
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Coordinates and supports HMIS planning bodies
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Provides required and requested local, state & national reports
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Evaluates and enhance community's HMIS capacity
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Communicate with local planning bodies on HMIS outcomes, goals and projects
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Ensures community regulatory compliance
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May direct the work of professional, technical or office support staff on a project or day-to-day basis.
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Performs other related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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NOTE: The required depth and level of knowledge and skill varies with level in the class series to which assigned.
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Knowledge, Skills and Abilities:
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Thorough knowledge of ServicePoint
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Understanding of HUD and local governing agency/entity regulations and standards
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Goal setting, program development, identification and engagement of stakeholders, metric development, project management, reporting and project oversight.
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Principles and practices of human services as an essential quality of life enhancement strategy.
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Group facilitation techniques including consensus development and conflict resolution.
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Research, data analysis and report preparation techniques.
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Basic principles of public administration, including the functions of elected and policy-making Boards and Commissions.
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Demonstrated ability to show results through collaborative efforts with multiple stakeholders.
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Ability to perform a variety of professional-level program and project management work without close supervision to meet critical deadlines.
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Entering and retrieving information from a computer with sufficient speed and accuracy to perform the required work.
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Working effectively with various boards and community groups.
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Interpreting, applying and explaining complex laws, policies and regulations.
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Using sound, independent judgment within established policy and procedural guidelines.
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Preparing clear, concise and effective written materials.
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Maintaining accurate records and files.
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LICENSES AND CERTIFICATIONS
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Specified positions may require possession of a valid Michigan driver's license.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a VDT screen and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EXPERIENCE
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A minimum of three (3) years of progressively more responsible experience in development and management of Homeless Management Information Systems (HMIS)
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Thorough knowledge of ServicePoint required
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EDUCATION
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Level I - Grade 27:
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Equivalent to possession of a Bachelor's degree with major coursework in social work, public administration, political science, planning, community development or closely related field
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Level II - Grade 29:
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Possession of a Master's degree in Social Work, Public Policy, Public Health, Public Administration, or closely related field of study
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.
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FILING DEADLINE: 10/1/13
CONTROL NUMBER: 1309-860-2719-0095
AN EQUAL OPPORTUNITY EMPLOYER
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