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VISION
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Washtenaw County Health Department envisions a healthy community where every resident has the opportunity to achieve optimal health and well-being.
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GUIDING PRINCIPLE FOR HEALTH EQUITY
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Washtenaw County Health Department is committed to working with community members and partners to address the factors that influence health, including employment, education, housing, neighborhood, public safety, food access, air and drinking water quality, and health care. Our work toward health equity and social justice will be guided by the following principles:
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We value all people equally
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We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
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We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
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We strengthen partnerships with community members that aid in community empowerment through community capacity building, organizing, and mobilizing.
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We name racism and other -isms as a barrier to health equity and social justice.
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JOB SUMMARY
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Under the supervision of a higher classified employee, the case investigator independently conducts disease case investigation and management to individuals infected with COVID-19. Provides services to identified at-risk populations by telephone. Provides countywide consultation and education on COVID-19 mitigation. Encourages the promotion and maintenance of health and the prevention of disease and disability.
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EXAMPLES OF DUTIES:
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Essential Functions and Duties:
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Investigates reported COVID-19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak.
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Implements isolation and quarantine recommendations per protocol and teaches measures to prevent further spread to contacts and the community, monitors symptom progression/resolution, provides case management, and referral to appropriate community resources. Facilitates follow-up testing where appropriate.
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Works closely with Contact Tracing team and refers close contacts for quarantine and monitoring.
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Maintains awareness of community. Uses professional skills to identify individuals and groups whose behaviors place them at risk for health problems. Advocates for individuals and populations both within the human services department and the community. As a representative of the human services department, serves on committees and community forums.
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Informs individuals in the community of current human services departments¿ services, concerns, and goals through group presentations, personal contacts, written materials, and through the media. Participates in the selection and development of written materials for use in client education.
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Provides health information to the public and makes referrals to appropriate agencies.
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Provides consultation and direct services to defined at-risk populations.
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Maintains up-to-date case records and reports documenting service delivery and caseload management.
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Performs other work as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS:
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Knowledge, Skills, and Abilities:
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Familiarity with clinical language and ability to read and understand a medical chart and labs.
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Ability to exhibit a professional, positive attitude and work ethic.
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Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
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Ability to show empathy to distressed individuals.
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Excellent organizational and communication skills.
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Ability to speak, read, and write English. Second or multiple languages a plus.
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Critical thinking and sound judgment required.
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Highly detail oriented, works well within a diverse team, demonstrates a high degree of initiative and flexibility, able to communicate effectively in a positive and professional manner, able to prioritize activities when under tight deadlines, and possesses analytical skills.
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Ability to handle confidential information with discretion and professionalism.
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Strong technical skills including word processing, spreadsheet development and management, and database management, with an emphasis on proficiency in Microsoft Office Suite.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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LICENSES/CERTIFICATIONS
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Possession of valid Michigan Vehicle Operator's license or State issued identification card.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a video display terminal (computer) screen and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Possession of a Bachelor's degree or the equivalent. A medical-related degree/certificate preferred but not required.
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EXPERIENCE
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Minimum of two (2) years professional experience in an office / clinical setting.
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Conducting telephone-based or in-person interviews: 1 year (Required.
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Ability to access & navigate databases & software programs: 1 year (Required.
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Ability to manage multiple projects: 1 year (Required.
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OTHER REQUIREMENTS
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Must live in the State of Michigan.
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Must be willing to commit to a minimum of 15 hours per week.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.
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FILING DEADLINE: 6/29/21
CONTROL NUMBER: 2010-610-0000-0000
AN EQUAL OPPORTUNITY EMPLOYER
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