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STATUS:Regular, Full Time
SALARY RANGE:$81,541.98-$128,926.01
LOCATION:220 E. Huron St., Ann Arbor
The Director of Information and Technology Services is responsible for ensuring the effective and efficient operation of the department, and to ensure that the work of the department is aligned with organizational objectives and requirements while supporting and enabling the use of technology to meet the diverse needs of a multi-faceted, service oriented public entity.
Under administrative direction and in partnership with departments, this position plans, organizes, directs, reviews and evaluates programs and activities of a centralized information technology department to provide reliable, secure, and efficient technology solutions. Enables the use of technology to improve operations and outcomes for departments and the public. Directs organization wide information and communications systems. Works closely with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Essential Duties:

  • Formulate and deploy long-term strategic plans for acquiring and enabling reliable, secure, efficient and cost-effective information processing and communication technologies.
  • Manage IT department operational and strategic planning, including business requirements, project strategy, and organizing and negotiating the allocation of resources.
  • Directs the development and implementation of objectives, policies, procedures, work standards, and service level agreements for the department.
  • Directs the preparation and execution of department's budget in alignment with organizational goals and objectives, including monitoring and approving expenditures; develops budgetary estimates for information systems and telecommunications acquisitions by other departments; directs the maintenance of a County-wide inventory of hardware and software in use; directs the long-term planning of maintenance and replacement of systems.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all department supported hardware and software based on organizational needs.
  • Plans, organizes, assigns, directs, reviews and evaluates the work of professional, technical and support staff directly and through subordinate managers and supervisors; selects personnel and provides for their training and professional development; interprets applicable regulations and County policies to subordinates.
  • Confers with County management staff regarding information systems and technology services; outlines project alternatives and priorities, including hardware and software upgrades.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Represents the department and the County in meetings with vendors, other governmental agencies and business and professional organizations.
  • Provides back-up for direction in his/her absence and oversees entire operation.
  • Develops methods to assess needs and provide services to County departments; reviews new technologies and recommends those that will meet operational needs and be compatible with existing technologies; develops an overall strategy and plan for technology growth within the County.
  • Oversees and coordinates technology and innovation activities related to methods and procedures analysis, work streamlining, change control and the development of innovative solutions to business problems.
  • Coordinates the computer services provided by the County for multiple local public agencies, including cities, townships and school districts.
  • Negotiates contracts with professional service and hardware and software provision and service organizations; administers such contracts and ensures that contract parameters are met.
  • Prepares activities and progress reports.
Important Duties:

  • Directs the maintenance of accurate records and files; prepares or directs the preparation of reports, correspondence and other written materials.
  • Conducts studies related to the area of assignment; analyzes information, evaluates alternatives and makes recommendations; prepares narrative and statistical reports of findings; develops, revises and implements policies and procedures.
  • Uses standard office equipment including a computer in the course of the work; may drive a County or personal vehicle in the course of the work.
  • Performs related work as assigned.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Knowledge, Skills, and Abilities:

  • Leadership skills necessary to effectively create vision, provide direction, and manage the daily operations and administration of assigned function.
  • Analytical skills necessary to effectively monitor and adhere to established budget.
  • Interpersonal skills necessary to communicate with County personnel and the public in situations requiring tact and patience.
  • Current and emerging technologies in the field and how those technologies can be applied to the work of the organization to improve outcomes.
  • Administrative principles and practices, including goal setting, program and budget development and administration and employee supervision.
  • Principles, practices and techniques of information systems management, including systems design, applications analysis and current hardware and software options.
  • General operating principles of the type of centralized and departmental hardware and software utilized by the County, including local area networks.
  • Equipment and technology related to telecommunications and data communications.
  • Research, data analysis and report preparation techniques.
  • Contract negotiations and administration principles and practices.
  • Planning, organizing and directing systems development, computer operations, telecommunications and related technology programs and services.
  • Planning and directing the work of others and training others in work procedures.
  • Interpreting, applying and explaining complex policies and regulations.
  • Setting priorities, coordinating multiple projects and meeting critical deadlines.
  • Using sound, independent judgment within established policy guidelines.
  • Preparing clear, concise and effective written materials.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Bachelor's degree with major coursework in computer science, mathematics, business or public administration or a field related to the work. Possession of an appropriate advanced degree is desirable.
Five (5) years of administrative or supervisory experience in information systems design and implementation, preferably in a public agency.
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.


CONTROL NUMBER: 2101-1610-3451-0001


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