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INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION
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DATE:3/22/21
STATUS:Temporary, Part Time
HOURLY RATE:$17.2796
TITLE:ELIGIBILITY AND ENROLLMENT SPECIALIST I/II
GRADE:14
LOCATION:555 Towner
UNION AFFILIATION:Temporary Employee
 
JOB SUMMARY:
Under the supervision of a higher classified employee, promotes participation in Maternal Child Health Services and public assistance programs. Assesses family situations and assists them to enroll in programs in which they qualify
EXAMPLES OF DUTIES
Essential Duties:

  • Receive client and performs WIC/MIHP eligibility and enrollment.
  • Enroll client/family in other public benefits programs in which they may qualify such as MOMS, Healthy Kids, MIChild, Washtenaw Health Plan, and Plan First.
  • Enter data into MIWIC and Encompass including registering new clients.
  • Schedule client for follow-up visit with the appropriate professional.
  • Perform accurate anthropometric measurements, hemoglobin, and blood lead tests as necessary.
  • Attend satellite clinics as assigned.
  • Provide accurate information to the public via phone regarding programs, eligibility requirements and community services that may meet client/family needs. Assesses family needs during initial phone screening and makes the appropriate referrals or begins the enrollment process.
  • Schedule appointments into the centralized appointment system while coordinating schedules which will maximize family and agency needs and resources.
  • Instruct client concerning what to bring to appointments.
  • Ascertain where client is receiving care.
  • Generate scheduling reports and reminder lists.
  • Make changes to appointment schedules as needed.
  • Compile program information packets and mail to clients.
  • Answer all incoming calls to provide information or schedule appointments.
  • Generate weekly clinic schedules for cross-trained professionals.
  • When working in clinic; greet clients and enter/update information into Encompass and MIWIC.
  • Inform CPA/Cross-trained Professional that client has arrived.
  • Check client out at the end of the appointment and charges EBT card.
  • Prepare charts and resource folders; retrieves files in preparation for clinic.
  • Perform other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
EMPLOYMENT QUALIFICATIONS
  • Good working knowledge of the following programs: Medicaid, Healthy Kids, MI Child, Washtenaw Health Plan, Plan First and other Public Health Programs
  • Good understanding of family-centered care
  • Knowledgeable about available community resources
  • Basic understanding of business arithmetic, including percentages and decimals
  • Good communication skills -- listening, presenting, oral/written communication
  • Good knowledge of recordkeeping principles and practices
  • Basic business data processing principles and systems, including the basic use of word processing and database applications on personal computer equipment
  • Good communication skills -- listening, presenting, oral/written communication.
  • Highly accurate data entry skills a necessity
  • Bi-lingual skills desirable
Skill in:

  • Applying and explaining policies and procedures.
  • Organizing and maintaining accurate files and records.
  • Making accurate arithmetic calculations.
  • Using sound independent judgment within established policy and procedural guidelines.
  • Preparing routine correspondence from brief instructions.
  • Organizing and prioritizing own work.
  • Establishing and maintaining effective working relationships with those contacted within the course of work.
  • Entering data into a computer terminal with sufficient speed and accuracy to perform the work of the department.
LICENSES AND CERTIFICATIONS
  • Possession of a valid Michigan Vehicle Operator's license required.
PHYSICAL DEMANDS
  • Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
EDUCATION
  • Possession of a High School diploma or its equivalent.
EXPERIENCE
Level I - Grade 14

  • A minimum of one (1) year of experience working with the public, preferably in Family Service delivery.
Level II - Grade 15

  • Two years at Level I with satisfactory job performance.
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.

FILING DEADLINE: 4/13/21

CONTROL NUMBER: 2103-5000-0000-0000

AN EQUAL OPPORTUNITY EMPLOYER

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