Hiring for two positions for this posting
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VISION
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Washtenaw County Health Department envisions a healthy community where every resident has the opportunity to achieve optimal health and well-being.
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GUIDING PRINCIPLE FOR HEALTH EQUITY
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Washtenaw County Health Department is committed to working with community members and partners to address the factors that influence health, including employment, education, housing, neighborhood, public safety, food access, air and drinking water quality, and health care. Our work toward health equity and social justice will be guided by the following principles:
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We value all people equally
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We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
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We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
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We strengthen partnerships with community members that aid in community empowerment through community capacity building, organizing, and mobilizing.
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We name racism and other -isms as a barrier to health equity and social justice.
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JOB SUMMARY
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Under the supervision of a higher classified employee, the community liaison independently answers calls, questions, emails and inquiries on COVID-19 related matters. Reviews and provides feedback on business plans for COVID-19 response, provides guidance to businesses with a COVID-19 positive individual and communicates internally with other members of the COVID-19 response team to ensure rapid, accurate response. Provides information to businesses, business owners, employees, and members of the general public by telephone and email. Responds to COVID-19 related complaints about local facilities, including making recommendations for enhanced enforcement of non-compliant facilities. Provides countywide consultation and education on COVID-19 mitigation. Encourages the promotion and maintenance of health and the prevention of disease and disability.
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DEPARTMENT-WIDE CORE COMPETENCIES
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Applies ethical principles in accessing, collecting, analyzing, using, maintaining, and
disseminating data and information.
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Contributes to implementation of organizational strategic plan
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Communicates in writing and orally with linguistic and cultural proficiency (e.g., using
age-appropriate materials, incorporating images.
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Describes the concept of diversity as it applies to individuals and populations (e.g.,
language, culture, values, socioeconomic status, geography, education, race, gender, age,ethnicity, sexual orientation, profession, religious affiliation, mental and physical
abilities, historical experiences.
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Collaborates with community partners to improve health in a community (e.g.,
participates in committees, shares data and information, connects people to resources)
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Describes how public health sciences (e.g., biostatistics, epidemiology, environmental
health sciences, health services administration, social and behavioral sciences, and public
health informatics) are used in the delivery of the 10 Essential Public Health Services
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Adheres to organizational policies and procedures
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Incorporates ethical standards of practice (e.g., Public Health Code of Ethics) into all
interactions with individuals, organizations, and communities
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The above statements are intended to provide general guiding competencies and are not an
exhaustive list.
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EXAMPLES OF DUTIES:
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Essential Duties:
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Works closely with Case Investigation Team to verify cases and provide guidance to the public.
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Works closely with Contact Tracing team and refers close contacts for quarantine and monitoring. May participate in contact tracing activities, as needed.
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Maintains awareness of community. Uses professional skills to identify individuals and groups whose behaviors place them at risk for health problems. Advocates for individuals and populations both within the human services department and the community.
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Informs individuals in the community of current human services departments¿ services, concerns, and goals through group presentations, personal contacts, written materials, and through the media. Participates in the selection and development of written materials for use in client education.
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Provides health information to the public and makes referrals to appropriate agencies.
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Provides consultation to defined at-risk populations.
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Maintains up-to-date records and reports.
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Communicates with public in a professional and empathetic manner.
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Provides public and businesses with approved information about Washtenaw County isolation and quarantine procedures.
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Makes appropriate referrals for testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.
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Reviews calls, logs, and emails for trends and elevates issues when needed.
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Maintains daily contact with supervisor.
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Performs related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Ability to exhibit a professional, positive attitude and work ethic.
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Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
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Ability to show empathy to distressed individuals.
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Familiarity with clinical language.
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Excellent organizational and communication skills.
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Ability to speak, read, and write English. Second or multiple languages a plus.
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Critical thinking and sound judgment required.
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Highly detail oriented, works well within a diverse team, demonstrates a high degree of initiative and flexibility, able to communicate effectively in a positive and professional manner, able to prioritize activities when under tight deadlines, and possesses analytical skills.
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Ability to handle confidential information with discretion and professionalism.
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Strong technical skills including word processing, spreadsheet development and management, and database management, with an emphasis on proficiency in Microsoft Office Suite.
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Washtenaw County resident preferred. Familiarity with Washtenaw County¿s geography, cities/towns/locations required.
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LICENSES/CERTIFICATIONS
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Possession of valid Michigan Vehicle Operator¿s license or State issued identification card.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a video display terminal (computer) screen and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Possession of a Bachelor's degree or the equivalent in Biology, Public Health, Environmental Health, Communication, or related field.
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EXPERIENCE
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Minimum of two (2) years professional experience communicating with the public.
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Ability to access & navigate databases & software programs: 1 year (Required.
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Ability to manage multiple projects: 1 year (Required.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.
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FILING DEADLINE: 5/18/21
CONTROL NUMBER: 2104-5000-0000-0000
AN EQUAL OPPORTUNITY EMPLOYER
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