|
JOB SUMMARY
|
|
Provide excellent customer service under the supervision of a higher classified employee and within a team of coworkers. Maintain a high degree of accuracy and demonstrate a thorough understanding of Office operations, policies, and procedures. Provide customer service by receipting certain payments, supporting General Billing, providing training, support, and assistance to County departments, and troubleshooting discrepancies. Participate in testing, documentation, and procedural changes as software updates are deployed. May serve as a lead worker or train lower-level workers in procedures of the work area.
|
|
EXAMPLES OF DUTIES
|
Essential Duties:
|
-
Support Accounts Receivable:
|
-
Provide prompt, accurate, and polite assistance to General Billing customers. Answer inquiries by phone, mail, and at the counter regarding balances due and payments.
|
-
Create new Customers and Charge Codes with supervisory oversight.
|
|
|
-
Provide training and troubleshooting assistance to other County departments using General Billing.
|
-
Research customer and departmental billing inquiries.
|
-
Reprint invoices upon request.
|
-
Process certain payments:
|
-
General Billing customer payments.
|
-
Local Unit current tax, special assessment, and State Education Tax payments.
|
-
State of Michigan grants and other remittances.
|
-
Federal grants and other remittances.
|
-
Research unknown/unidentified payments.
|
-
Support other County departments' recording of revenue:
|
-
Review and identify bank deposits.
|
-
Coordinate with departments to identify and correct errors.
|
-
Prepare, enter, and post revenue transmittals.
|
-
Proved training and troubleshooting assistance to other County departments using Munis receipting ("Payment Entry" function).
|
-
Participate in testing, documentation, and procedural changes as software/hardware updates are deployed.
|
-
Demonstrate adherence to payment handling policies and procedures. Safeguard banking, financial, and personal information according to departmental policies.
|
-
Work within a team of coworkers to balance priorities, meet deadlines, share the workload, and provide information and training support.
|
-
Research, compile, and summarize data and prepare information for reports, statistics, and marketing materials.
|
-
Demonstrate a commitment to a safe work environment by following Office and building safety procedures.
|
-
Represent elected Treasurer professionally in interactions with the public, colleagues, and other County departments.
|
-
Perform other clerical tasks and related duties as assigned.
|
|
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
|
|
EMPLOYMENT QUALIFICATIONS
|
Knowledge, Skills, and Abilities:
|
-
Policies, procedures and regulations related to the Office.
|
-
Principles of work organization, coordination, prioritization and team work.
|
-
Payment Handling Procedures.
|
-
Customer Service Standards.
|
-
Communicate effectively and clearly in both oral and written English.
|
-
Accounting and financial record-keeping principles and practices.
|
-
Computer software related to the work, including but not limited to general ledger software, spreadsheets, point-of-sale hardware/software, and reporting tools.
|
-
Performing mathematical calculations with speed and accuracy.
|
-
Setting priorities, coordinating multiple projects, meeting critical deadlines, and following up on work with minimal supervision.
|
-
Using sound, independent judgment, tact, discretion, and initiative within established policy and procedural guidelines.
|
-
Proposing improvements to existing procedures and practices.
|
-
Working cooperatively in a team setting, establishing and maintaining effective working relationships, demonstrating positive communication, prioritization of work for timely completion, and balancing of leave time with team members.
|
-
Providing quality customer service under varied and stressful circumstances, including effectively handling difficult customer situations.
|
-
Preparing clear and concise written materials.
|
-
Proficiency operating standard office equipment: computer, calculator, printers, copiers, and related software applications. Displaying sufficient speed and accuracy to perform the required work.
|
|
LICENSES/CERTIFICATIONS
|
|
Pass the Treasurer's assessment test(s) designed for these job duties.
|
|
PHYSICAL DEMANDS
|
|
Duties require the ability to work in a typical office setting:
|
-
use standard office equipment, including a computer,
|
-
sit and/or stand at a desk and customer service counter,
|
-
and communicate orally over extended periods of time.
|
|
Duties may require employee to lift, carry, or otherwise move items weighing up to 25 pounds. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
|
|
EDUCATION
|
|
Bachelor's degree in a business or finance-related field is required. Training and education in accounting preferred.
|
|
EXPERIENCE
|
|
A minimum of 3 years accounting, receipting, or receivables experience. Six-month probationary period.
|
|
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to learn additional job-specific knowledge for successful performance.
|
|
FILING DEADLINE: 8/17/21
CONTROL NUMBER: 2107-1800-2200-0002
AN EQUAL OPPORTUNITY EMPLOYER
|
