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JOB SUMMARY
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Under general supervision, provides operational direction for implementing, budgeting, maintaining, and day to day operations of the organization's information technology systems and infrastructure. Works with internal departments / units to identify opportunities to improve and refine services to meet their business needs. Works with ITS management to develop, plan, and design the organization's information technology infrastructure strategy.
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EXAMPLES OF DUTIES
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Essential Duties:
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Provides oversite and guidance in the investigation and selection of information systems and technical infrastructure.
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Plans and oversees all activities of IT operations including applications, data storage, network, and PC support operations. Supports and assists other managers in ITS with daily operations and strategic planning.
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Prepares and administers the ITS budget in cooperation with ITS management, including monitoring and approving expenditures; develops budgetary estimates for information systems, AV capabilities and telecommunications acquisitions by ITS and other departments. Directs the maintenance of a County-wide inventory of hardware, software, and other technology assets.
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Develops and establishes IT standards, policies, and procedures.
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Prioritizes tasks and directs IT supervisors to assign work to the IT staff based on the priorities and resource capacity of each function within IT.
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Responsible for disaster planning and recovery, network operations (including backups), equipment and hardware selection.
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Maintains familiarity with current and emerging network hardware, network operating system software, cyber security tools and best practices and other technology recommendations.
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Collaborates with County Leadership regarding information systems and technology services; outlines project alternatives and priorities, including hardware and software priorities.
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Plans, prioritizes, balances, organizes, assigns, directs, reviews, and evaluates the work of all professional, technical and support staff directly and through subordinate supervisors. Selects personnel and provides for their training and professional development.
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Interprets and recommends applicable regulations, policies, and standards to Washtenaw County.
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Represents the department and the County in meetings with vendors, other governmental agencies and business and professional organizations.
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Responsible for coordination and monitoring of staff development of subordinates.
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Develops and manages comprehensive systems upgrade and patching strategy and plan.
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Important Duties:
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Directs the maintenance of accurate records and files. Prepares or directs the preparation of reports, correspondence, and other written materials.
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Conducts studies related to the area of assignment. Analyzes information, evaluates alternatives, and makes recommendations. Prepares narrative and statistical reports of findings. Develops, revises, and implements policies and procedures.
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Performs other related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Current and emerging technologies including architectural resources available, hardware operating systems and infrastructure familiarity.
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Enterprise service management best practices.
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Cybersecurity best practices, processes, and tools.
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Data compliance standards including HIPAA, PCI, CJIS, and FISMA.
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Principles and practices of project definition and management and of systems analysis and applications design.
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Capabilities and operating characteristics of the hardware and software systems utilized by the County.
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Principles and practices of employee supervision, including work planning, direction, review, evaluation, and staff development.
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Contract negotiation and administration principles and practices.
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Budgetary principles and practices.
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Experience, self-confidence, and initiative necessary to perform using broad management guidelines to determine day-to-day and long-range goals.
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Establishing and participating in team-oriented processes.
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Planning, organizing, and directing the work of others, either directly or through subordinate supervision.
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Training others in work procedures and providing for their professional development.
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Developing long- and short-range plans for information systems development.
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Interpreting, applying, and explaining complex policies and regulations.
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Setting priorities, coordinating multiple projects, and meeting critical deadlines.
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Using sound, independent judgment within established policy and procedural guidelines.
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Preparing clear, concise, and effective written materials.
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Maintaining accurate records and files.
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Establishing and maintaining effective working relationships with those contacted in the course of the work.
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LICENSES AND CERTIFICATIONS
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Possession of a valid Michigan driver's license.
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ITIL Certification preferred.
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PMP and Six Sigma/Lean Certification a plus.
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Other applicable systems certification(s) desired.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Equivalent to the possession of a Bachelor's degree with in Computer Science, Information Systems or Business related field.
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EXPERIENCE
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Five (5) years of management experience in the IT industry.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.
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FILING DEADLINE: 6/8/22
CONTROL NUMBER: 2203-1605-3206-0001
AN EQUAL OPPORTUNITY EMPLOYER
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