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STATUS:Regular, Full Time
SALARY RANGE:$64,345.32
LOCATION:555 Towner
Washtenaw County Health Department envisions a healthy community where every resident has the opportunity to achieve optimal health and well-being.
Washtenaw County Health Department is committed to working with community members and partners to address the factors that influence health, including employment, education, housing, neighborhood, public safety, food access, air and drinking water quality, and health care. Our work toward health equity and social justice will be guided by the following principles:
  • We value all people equally
  • We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
  • We strengthen partnerships with community members that aid in community empowerment through community capacity building, organizing, and mobilizing.
  • We name racism and other -isms as a barrier to health equity and social justice.
Under the direction of a higher classified employee, directs the programmatic and clinical administrative services of the Washtenaw County Health Department. Develops procedures and supervises administrative support staff. Promotes participation in all eligible Health Department services and other public assistance programs. Supervises participant enrollment into programs in which they qualify.
  • Applies ethical principles in accessing, collecting, analyzing, using, maintaining, and disseminating data and information.
  • Contributes to implementation of organizational strategic plan.
  • Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images).
  • Describes the concept of diversity as it applies to individuals and populations (e.g., language, culture, values, socioeconomic status, geography, education, race, gender, age, ethnicity, sexual orientation, profession, religious affiliation, mental and physical abilities, historical experiences)
  • Collaborates with community partners to improve health in a community (e.g., participates in committees, shares data and information, connects people to resources)
  • Describes how public health sciences (e.g., biostatistics, epidemiology, environmental health sciences, health services administration, social and behavioral sciences, and public health informatics) are used in the delivery of the 10 Essential Public Health Services
  • Adheres to organizational policies and procedures
  • Incorporates ethical standards of practice (e.g., Public Health Code of Ethics) into all interactions with individuals, organizations, and communities
The above statements are intended to provide general guiding competencies and are not an exhaustive list.
Essential Duties:

  • Directs, coordinates, and schedules activities of personnel engaged in investigating regulated activities to ensure compliance with federal, state and municipal laws, utilizing knowledge of the County's purposes, rules, regulations, procedures and practices.
  • Coordinates with program coordinators and supervisors in programs areas in which personnel overlap or are shared.
  • Schedules administrative support staff for all clinical services as part of the Community Health Services division of the Health Department.
  • Works to support an integrated service model providing customer service amongst a broad range of programs.
  • Leads administrative efforts relating to programmatic accreditation and certification by the state or federal government, or other accreditation bodies.
  • Hires, trains and develops new staff as well as coaches staff in the principles and practices of customer service.
  • Assures implementation of goals, objectives, compliance with State regulations, policies, procedures and work standards for the department.
  • Ensures and manages vaccine recalls inclusive of assigning administrative staff to schedule clients for follow up.
  • Oversees daycare/school immunization reporting.
  • Works with Planned Parenthood, Corner Clinic and other community partners to manage follow up for STI infection mandated services and treatment.
  • Supports development of / monitoring of departmental budget inclusive of service and revenue contracts.
  • Monitors and facilitates accurate billing practices of insurance contracts, Medicare and Medicaid agreements.
  • Responsible for quality assurance of electronic medical records in Patagonia and MI-WIC data entry for clinical visits and support.
  • Represents the County and the unit with officials of local townships, cities and other political jurisdictions and representatives of business, industry and community groups.
  • Prepares or directs the preparation of reports, correspondence, informational brochures and other written materials.
  • Develops and supports ongoing updates to a full orientation manual, documents and updates all clinical processes and procedures.
  • Plans, organizes, assigns, directs, reviews and evaluates the work of staff. Selects personnel and provides for their training and professional development.
  • Directs the maintenance of departmental records and files.
  • Perform other duties as assigned.
Knowledge, Skills, and Abilities:

  • Administrative principles and practices, including goal setting, program and budget development and administration and employee supervision.
  • Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations.
  • Research, data analysis and report preparation techniques.
  • Computer applications related to the work, including Electronic Medical Records systems (EMR).
  • Experience with establishing and directing customer service efforts.
  • Demonstrated ability to show collaborative efforts with multiple stakeholders.
  • Planning and directing the work of others.
  • Training others and providing for their professional development.
  • Interpreting, applying and explaining complex policies, laws and regulations.
  • Setting priorities, coordinating multiple projects and meeting critical deadlines.
  • Using sound, independent judgment within established policy guidelines.
  • Ability to work on multiple tasks at any time.
  • Setting priorities, coordinating multiple projects and meeting critical deadlines.
  • Using sound, independent judgment within established policy and procedural guidelines.
  • Preparing clear, concise and effective written materials.
  • Representing the County effectively in meetings with Boards and Commissions, governmental agencies, business and community groups and the public.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.
Possession of a valid Michigan driver's license.
Duties require sufficient mobility to work in a normal office setting and to travel away from the office to attend meetings and conferences, plus the ability to use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Possession of a Bachelors Degree or its equivalent in a field related to the work. Possession of an appropriate advanced degree is desirable.
Three (3) to Five (5) years of experience in medical office administration, health administration, public health, or other related field which includes one (1) year of prior supervisory experience of full, part-time, and/or contingent employees.
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be required to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.


CONTROL NUMBER: 2210-5000-7922-0001


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