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JOB SUMMARY
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Network Administrator I/II:
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Under general supervision, plan, design, implement, document, and maintain the County's computer systems, infrastructure, and associated security. This includes but is not limited to Windows Servers, Active Directory, Wide Area Networks, Security Infrastructure, Internet Connectivity, Desktop Application Packaging, Data Storage, Email Administration, long-range planning and budgeting for the network, coordination with management staff on network hardware, software, and system needs, daily operation and maintenance of the network, troubleshooting and testing, as well as protection of the organization's computer and information assets.
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Network Administrator III:
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Under general supervision, plan, architect, implement, document, and maintain the county¿s computer systems, infrastructure and security. Provide both technical and partner relationship mentoring to team members. Lead the selection, contract management, long-range planning, and budgeting for assigned technology areas. Establish and manage relationships with high quality vendors to augment our resources and skill level. Assist in ensuring proper support and backup for all technologies. Follow and promote best practices for technical solutions and all support processes including, change management, incident response, etc.
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EXAMPLES OF DUTIES
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Essential Duties:
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Maintain the following systems for maximum availability and reliability:
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Local and wide area networks
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Security toolset (Firewall, Anti-Virus, etc)
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Internet connectivity and services
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Windows technology stack including servers
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Provide on-going network management functions including configuration, security, optimization, capacity planning, system recovery, and performance tuning.
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Develop functional data recovery systems and techniques.
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Perform on-going Risk/Performance analysis for the organization's LAN, WAN and Servers.
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Schedule and monitor backup of network data. Periodically restore files, applications, and the entire system on other network hardware to test backup facilities.
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Manage anti-virus updates for all of the organization's computer assets (PCs, laptops, servers), and resolve any virus related issues that occur.
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Establish user-ids, user directories, and user file access rights based on the organization's Information Security Policy. Provide on-going user-id maintenance and support.
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Develop network-operating procedures to include security and integrity controls, as well as backup and recovery procedures.
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Establish and enforce policies, procedures, and standards regarding LAN, WAN, security, and use of the organization's computer and information assets.
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Solicit quotes for LAN, WAN, and Internet hardware, software and services. Prepare bid documents, evaluate bids, and recommend contract award.
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Follow the change management system for planning, coordinating, and monitoring changes to software and hardware resources to ensure that changes are made with minimum disruption to service levels. Responsible for managing all network change activities
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Provide training and assistance to users in area of expertise
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Create and maintain end user documentation and training materials as require.
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Coordinates with departmental staff on network related issues such as application program interfaces, system performance and user training.
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Create and maintain system support documentation for systems and hardware as required by position
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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KNOWLEDGE, SKILLS and ABILITIES:
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Ability to plan, manage, and implement highly complex hardware and software systems.
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Ability to express ideas effectively, verbally and in writing.
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Ability to manage departmental or application projects from start to finish.
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Manage relationships with vendors, including negotiating contracts, support agreements and replacement/upgrades
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Work collaboratively with department technical liaisons to resolve user issues.
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Extensive Knowledge of some of the following: Windows Servers, Active Directory, Network Equipment, Internet Connectivity, Firewalls, Network Troubleshooting, Desktop Application Packaging, EMC Storage area Network, Microsoft Technology Stack, Email Administration using Microsoft Exchange, Enterprise-Wide Backups
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EMPLOYMENT QUALIFICIATIONS
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer; vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone.
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Duties may require employee to exert up to 50 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Possession of a Bachelor's Degree or its equivalent in Computer Science, Information Technology or a related field.
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EXPERIENCE
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Level I - Grade 32:
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Minimum of 3 years job-related experience with multi-site network computing systems and a working knowledge of communication protocols and test procedures.
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Advancement to LEVEL II will be contingent on meeting the level II experience requirements below.
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Level II - Grade 34:
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Five (5) or more years of job-related experience and demonstrated excellence in all advancement requirements listed for Network/System Administrator Level I.
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Demonstrated excellence in at least 2 key technologies in use at Washtenaw County. Relevant certifications or testing will be required to meet this objective
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Demonstrated ability to fully manage all aspects of small and mid-sized projects.
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Proven ability to work with vendors to deliver solutions. This includes both technical and the contract end of the relationship
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Excellent partner relationship skills as shown through project and day to day activities
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Advancement to LEVEL III will be contingent on meeting the level III experience requirements below.
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Level III - Grade 36:
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Five (5) or more years of job-related experience and demonstrated excellence in all advancement requirements listed in Network/System Administrator Level I and Level II
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Advanced technical skills with the ability to plan, architect and implement complex technology systems
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Proven mentoring, leadership and issue resolution skills
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Operational need will determine the number of Level III's within the organization
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.
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FILING DEADLINE: 10/11/22
CONTROL NUMBER: 2209-1605-3207-0003
AN EQUAL OPPORTUNITY EMPLOYER
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