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STATUS:Regular, Full Time
SALARY RANGE:$57,230.68 - $85,931.56
LOCATION:555 Towner
Under the supervision of a qualified professional Health Services Supervisor is responsible for working directly with consumers, natural supports and other service providers to achieve specific treatment/support outcomes for adult consumers with mental illness. The Service Coordinator is responsible for completing clinical assessment, developing and maintaining Person Centered Plans of Service, coordinating and monitoring consumer services, directly assisting consumers in achieving desired outcomes and documenting consumer progress. In addition, the Service Coordinator delivers evidence based practice interventions and individual and/or group therapy interventions and coordinates with CSTS teams/CSMs and outside agencies.
Core functions of the Service Coordinator within the context of Crisis Residential
Assessment, Person Centered Planning, Coordination and Utilization Review:

  • Completes comprehensive psycho-social assessment and diagnose using the multi-axis model of the DSM V.
  • Coordinates and performs Utilization Management functions
  • Plays key role in coordinating discharges between client services managers and health services supervisors.
  • Coordinates discharges to community based substance abuse agencies with clients who are co-disordered.
  • Attends weekly CRS meetings and may Chair meetings.
Fostering recovery, self determination and improved quality of life:

  • Develops supportive relationship with consumers assigned to the team, to assure that the Person-Centered Planning process is consumer driven.
  • Coordinates and collaborates with a consumer's network of care, including current CSM and Team, primary healthcare, family and natural supports.
  • Monitors and coordinates service delivery to consumers/families as specified in the Individual Plan of Service (IPOS).
  • Works with consumers within the team to promote the outcomes specified in IPOS.
  • Manages consumer crises whether directly or indirectly by accessing needed services.
  • Assists consumers in resolving interpersonal conflicts in their environment.
  • Assists consumers with the development of critical life skills through the use of advanced methods of psychotherapeutic interventions.
  • Provides supportive counseling and cognitive and/or behavioral therapeutic interventions in both individual and group settings.
  • Develops an understanding of the core elements of the recovery model in order to assist consumers in each stage of recovery.
Resources/Collaboration and Advocacy:

  • Assist consumers in advocating, identifying and linking to needed services and entitlement available in the community.
  • Provides support and education regarding mental illness and stigma associated to mental illness.
  • Inform consumers regarding their rights and navigation the mental health system.
  • Provides assistance in the orientation and training of other agency employees.
Record Keeping:

  • Documents consumer activity in relation to the outcomes specified in the consumer's IPOS.
  • Maintains complete and detailed records consistent with agency standards, procedures and requirements of third party funding and accreditation sources.
  • Keeps timely and accurate clinical records in the electronic health record system, including scheduled appointments, IPOS and IPOS updates, progress notes, etc.
  • Prepares verbal, written and statistical reports for use within and outside the agency including Utilization Review and Quarterly reports.
Organizational Development:

  • Fosters and promotes the organization's mission, vision and values.
  • Participates actively in performance improvement activities.
  • Closely monitors the service delivery of contractual provider agencies to insure quality of service delivery and integrity.
Administer medications and document administration of medications according to agency policy and after successful completion of medication training requirements.
Other duties may be assigned by the Health Services Supervisor dependent on program needs.

Knowledge and Understanding of:

  • DSM-V criteria to accurately evaluate, assess, and diagnose persons with psychiatric disorders, substance use disorders and developmental disabilities.
  • Demonstrated knowledge of Service Eligibility Criteria and Medicaid covered services.
  • Assessing for risk of suicide/homicide/crisis and to differentiate intensity of service and intervention needed.
  • Principles and practices, applicable laws and regulations covering service delivery in the discipline to which assigned, including the Michigan Mental Health Code, Recipient Rights and Grievance and Appeals
  • Differential diagnosis of serious mental illness, substance use disorders and medical disorders.
  • Human Services policies, procedures and regulations.
  • Working autonomously as a member of a multidisciplinary team while using sound judgment and making use of supervision in the development of skills and competent practice.
  • Techniques to deliver services across a population of individuals from varying socio-economic backgrounds.
  • Representing the agency to the community, natural supports, and other interested persons in a manner that fosters understanding of the mental health needs of consumers and the goals and mission of the organization.
  • Standard office practices, including the operation of standard office equipment.
Skill in:

  • Interpreting, applying and explaining complex laws, policies and regulations.
  • Clinical leadership and supervision by assigning cases, reviewing work and interpreting agency policy and procedures.
  • The delivery of culturally competent services including the ability to transform knowledge and cultural awareness into interventions that support and sustain healthy client system functioning within the appropriate cultural context.
  • Analyzing complex personal and procedural problems, evaluating alternatives, and making sound recommendations.
  • Using sound independent judgment within established policy and procedural guidelines.
  • Maintaining accurate files and records.
  • Preparing clear, concise and effective written materials.
  • Duties require sufficient mobility to work in a normal office setting and use standard office equipment including computer, vision to read printed materials and a VDT screen, and hearing and speech sufficient to communicate in person and over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum requirements are that applicants have a valid Michigan Driver's License and meet any requirements by funders for transportation of consumers; a Master's degree in Social Work or Psychology plus one of the following:
  • License Master's in Social Work (LMSW) State of Michigan certification or greater
  • Limited Licensed Master's in Clinical or Behavioral Psychology (LLP) State of Michigan certification

  • Other qualified health professional licensure as required to provide services and able to receive Medicaid and/or Medicare reimbursement and other third party reimbursement for mental health and/developmental disability services.
A minimum of five (5) years performing professional level human services delivery which includes the following:
  • Working with individuals who are homeless, community outreach for high intensity situations and consumers, (such as ACT, PATH, PORT, or high intensity case management).
  • Providing treatment including co-occurring both individual and groups.
  • Work schedule is based on a 40-hour week, which may include rotating shifts and weekends.
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.


CONTROL NUMBER: 2303-5120-2362-0003


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