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VISION
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Washtenaw County Health Department envisions a healthy community where every resident has the opportunity to achieve optimal health and well-being.
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GUIDING PRINCIPLE FOR HEALTH EQUITY
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Washtenaw County Health Department is committed to working with community members and partners to address the factors that influence health, including employment, education, housing, neighborhood, public safety, food access, air and drinking water quality, and health care. Our work toward health equity and social justice will be guided by the following principles:
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We value all people equally
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We promote the improvement of living conditions in which community members are born, grow, reside, work, play, learn and age.
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We strengthen partnerships with community members that aid in community empowerment through community capacity building, organizing, and mobilizing.
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We name racism and other żisms as a barrier to health equity and social justice.
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JOB SUMMARY
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Under the supervision of a higher classified employee, performs a variety of data entry, filing, and administrative support with some independent judgement in addition to considerable proficiency in typing and office management skills. Also performs a variety of record scanning tasks, which require an understanding of departmental document preparation, indexing data and scanning processes.
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DEPARTMENT WIDE CORE COMPETENCIES
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Applies ethical principles in accessing, collecting, analyzing, using, maintaining, and disseminating data and information.
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Contributes to implementation of organizational strategic plan.
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Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images).
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Describes the concept of diversity as it applies to individuals and populations (e.g., language, culture, values, socioeconomic status, geography, education, race, gender, age, ethnicity, sexual orientation, profession, religious affiliation, mental and physical abilities, historical experiences)
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Collaborates with community partners to improve health in a community (e.g., participates in committees, shares data and information, connects people to resources)
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Describes how public health sciences (e.g., biostatistics, epidemiology, environmental health sciences, health services administration, social and behavioral sciences, and public health informatics) are used in the delivery of the 10 Essential Public Health Services
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Adheres to organizational policies and procedures
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Incorporates ethical standards of practice (e.g., Public Health Code of Ethics) into all interactions with individuals, organizations, and communities
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The above statements are intended to provide general guiding competencies and are not an exhaustive list.
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EXAMPLES OF DUTIES
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Essential Duties:
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Records, maintains and retrieves a variety of land use documents including, but not limited to, permitting and licensing materials.
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Regularly provides prompt, accurate and polite assistance to internal customers. May, periodically, provide support to external customers.
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Regularly answers inquiries by telephone, mail, email and fax. May, periodically, provide front desk support to external customers when needed.
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Operates complex document management software to maintain accurate / legible electronic records.
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Assists in retrieving paper and electronic files as necessary. Receives telephone and written requests for document retrieval.
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Retrieves and compiles files and documents for record requests and submits to customer.
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Operates office machines such as copiers, scanners, calculators, and adding machines.
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Generates a variety of correspondence, reports, forms and specialized documents from drafts, notes, dictated tapes or brief instructions; composes correspondence, resolutions and other materials independently; enters data and produces reports from a personal or mainframe computer system; proofreads prepared materials for accuracy, completeness and compliance with departmental and County policies and procedures.
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Organizes and maintains accurate records and files as mandated by state statutes and required for the work of the department; receives and processes necessary paperwork in accordance with State mandated programs; locates information as required for the work of the department; tracks the issuance of official documents; may purge files and/or prepare information for long-term storage in physical and/or electronic format.
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Reviews, validates and indexes original documents presented by internal and external customers.
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Performs data entry and file maintenance as assigned.
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Performs other related scanning tasks and duties as assigned by department.
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Prepares a variety of technical, statistical and narrative reports, corresponding to scanning operations.
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Transports documents to scanning station to be digitally imaged.
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Provides customer service by assisting clients in-person, via telephone or electronic methods by ascertaining needs, explaining department policies and procedures, and/or referring them to other locations, staff members, and/or providing/initiating any needed paperwork including applications, test kits, etc. as may be required.
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Performs other related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Understands or can rapidly develop an understanding of policies, procedures, regulations and laws related to specific work area assigned.
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Demonstrate discretion in working with confidential information.
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Applies principles of work organization, coordination, prioritization, and teamwork.
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Understands or can rapidly develop understanding of payment handling procedures.
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Communicates effectively and clearly in both oral and written English.
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Applies basic record-keeping principles and practices.
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Ability to use computer software related to the work, including but not limited to specialized document management systems, financial reporting, word processing, and email.
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Prioritize & work in a busy office with competing customer service demands, meeting critical deadlines, and following up on work with minimal supervision.
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Uses sound, independent judgment, tact, discretion, and initiative within established policy and procedural guidelines.
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Works cooperatively in a team setting: establishing and maintaining effective working relationships, demonstrating positive communication, prioritizing work for timely completion, and balancing of leave time with team members.
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Provides quality customer service under varied and stressful circumstances, including effectively handling difficult customer situations.
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Proficiently operates standard office equipment (computer, calculator, printers, copiers and related software applications) with sufficient speed and accuracy to perform the required work.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen, and hearing and speech sufficient to communicate in person or over the telephone. Must be able to lift between 20 and 50 pounds.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Possession of a high school diploma or its equivalent, with some courses in typing and record keeping.
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EXPERIENCE
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A minimum of one (1) year of clerical experience in a professional office setting. Prior to applying, applicants must pass the clerical exam on the 23rd percentile and successfully complete the data entry test (38 fields without error). NOTE: Clerical and data entry test scores must be updated every two (2) years.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.
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FILING DEADLINE: 3/28/23
CONTROL NUMBER: 2303-5200-1301-0001
AN EQUAL OPPORTUNITY EMPLOYER
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