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JOB SUMMARY
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Under the direct supervision of a higher-classified employee, this position carries out the work to address countywide disparities, and work toward the goals and core values of equity in Washtenaw County. The purpose of this position is to facilitate cooperation and collaboration aimed at enhancing access to services and community engagement. As an integral part of County government this position will be responsible for recruiting and coordinating with community nonprofits, service providers, and business sector entities. Leading external stakeholder communications and the creation, monitoring, and evaluation of service provision through Mobile Support Services Initiatives (MMSI).
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The MSSI Program Coordinator supports several of Washtenaw Counties core values:
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Enhance customer service.
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Focus on the root causes of problems that affect the quality of life of County citizens by
aggressively pursuing prevention strategies.
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EXAMPLES OF DUTIES
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Essential Duties:
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The MSSI Program Coordinator will be responsible for program development that support the advancement of Mobile Support Services Initiative with a focus on mobilizing service provision and emergency response.
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Identify service gaps for residents throughout Washtenaw County and seek solutions to address gaps.
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Recruit internal and external partners to provide services and resources through the MSSI.
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Act as community ambassador for Washtenaw County programs and services.
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Development of community outreach and engagement program and communication strategies.
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Develop and maintain a schedule for internal and external users.
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Coordinate with users who will utilize the MSSI vehicle.
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Operate and maintain MSSI vehicle.
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Represent the County as the point of contact for the MSSI program.
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Prepares reports in correspondence at direction of supervisor in response to requests for information from the County Administrator's Office, Board of Commissioners, and other jurisdiction offices.
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Develops and manages relationships with community stakeholders, county institutions, and local municipalities.
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Assists in the collection and use of data sets to track equity and related fields.
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Performs other duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Working experience advancing programming for diverse populations.
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Ability to comprehend policies, procedures, rules, and regulations.
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Operating large vehicles and managing a general preventative maintenance schedule.
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Principles of work organization and coordination.
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Performing varied and responsible office administrative work.
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Organizing work, setting priorities, meeting critical deadlines, and following up on work with minimal supervision.
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Using tact, discretion, initiative, and independent judgment within established procedural guidelines.
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Ability to interpret, explain, and apply County and department policies and procedures in accordance with MSSI framework.
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Organizing and maintaining accurate files and records.
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Establishing and maintaining effective working relationships with those contacted in the course of the work.
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Proficiency in designing communication strategies, leading complex and difficult conversations & facilitating processes with diverse participants and varied level of stakeholder engagement.
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Knowledge of pertinent Federal, State, and local laws, ordinances, policy, procedures, statutes, and regulations, including Washtenaw County's Equity Resolution.
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Knowledge of principles of supervision, leadership, training, and performance evaluation.
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Skills in developing, implementing, and evaluating training while utilizing mixed format and methodologies in verbal and written presentations.
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Skills in utilizing a personal computer and associated software programs.
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Ability to prepare clear and concise reports.
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Strong project management and organizational skills.
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LICENSES/CERTIFICATIONS
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Possession of a valid driver's license and ability to obtain a Class B CDL is required. Training will be provided to successful candidates that do not possess a Class B or higher CDL. Possession of a Class B CDL license is required within the first six months of employment.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and the ability to operate a Class B Commercial Motor Vehicle with a gross weight exceeding 26,000 lbs. The position requires the ability to use standard office equipment including a computer, vision sufficient to read printed materials and a computer screen, and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be reasonably accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Equivalent to graduation from high school is required. Equivalent to possession of a bachelor's degree with major coursework in social work, public policy, gender or sexuality studies, communications, business or public relations, or a field related to the work is desired.
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EXPERIENCE
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Two (2) years of experience program design, community engagement and/or outreach. Experience driving large vehicles required.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.
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FILING DEADLINE: 10/3/23
CONTROL NUMBER: 2309-1100-2707-00012
AN EQUAL OPPORTUNITY EMPLOYER
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