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JOB SUMMARY
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Under general supervision of a higher classified employee, this position serves as the professional lead worker performing a variety of technical duties in support of the Counties Building Inspection and State of Michigan Construction codes. The position plans and performs varied, responsible, and independent technical, administrative, financial, and customer service functions. This position makes recommendations and assists in policy and procedure implementation, will have programmatic responsibility in specific area's and performs other related work as assigned.
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EXAMPLES OF DUTIES
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Essential Duties:
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Provides direct services to department customers utilizing methods appropriate to the service following departmental guidelines, local zoning/ordinances, state laws, and other public safety requirements.
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Participates as a team member in the unit/department, provides and receives feedback on types of services provided.
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Represents the agency to the community, other County departments, outside agencies, and other interested parties in such a way that an understanding of the customers' needs are fostered.
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Participates in service planning, research, analysis, and evaluation of designated program.
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Assists in development of alternative proposals and identifies objectives related to goal formulation.
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Prepares and participates in the collection of data and information on services.
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Serves as a resource to other department employees by providing consultation and training.
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Calculates and collects fees for services. Oversees the incoming fees by balancing and reconcile daily receipts, compile figures for periodic reports, accounts for daily documents processed and revenue generated, and answer inquiries involving the applications or interpretations of departmental accounting procedures.
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Aids the public and staff through written or verbal correspondence that requires knowledge of departmental functions and interpretation of policies and procedures. Handles customer complaints in an efficient and effective manner to minimize future concerns by identifying and initiating appropriate appeal process for customer use.
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Processes permit applications for divisions and programs through site-specific software. Checks for accuracy and completeness of information, attaches necessary verifications and related records, and routes to other employees as necessary to determine acceptance or rejection. Reviews and validates original application documents presented by commercial businesses, state agencies, and public including registration of contractor license.
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Aids in scheduling site inspection requests. Completes documentation process for results in site-specific software. Monitors completion dates and generates lists of overdue activities.
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Compiles, organizes, and summarizes data and prepares various information and reports for departmental, local, state, and federal requirement. Researches a variety of informational materials and ensures information is timely and complete for meeting of boards, commissions, and committees or for action by County staff.
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Organizes and maintains accurate records and files as mandated by state statutes and required for the work of the department. Receives and processes necessary paperwork in accordance with State mandated programs. Tracks the issuance of official documents and may purge files and/or prepare information for long-term storage.
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Provides programmatic support for a specialized departmental function that may require the exercise of independent judgement and application of knowledge under the direction of a professional or supervisory employee.
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Assists in resolving complex and sensitive customer service issues, either verbally or in writing.
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Coordinates inspections with other jurisdictions and County entities.
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Review requests for and ascertain all requirements have been met or minimally met for the issuance of commercial Certificate's of Occupancy.
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Approves and processes requests for Temporary Certificates of Occupancy that meet the minimum building code, health, and safety requirements. Monitors the progress of construction to completion for full Certificate of Occupancy.
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Participates on County committees and in professional development activities.
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Performs other related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Departmental principles and practices, rules, and regulations.
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Applicable federal, state, and local laws and regulations, and the State of Michigan Building Code.
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Understanding and following a series of complex instructions.
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Computer applications related to the work performed, including spreadsheet and word processing skills.
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Business mathematics, including basic statistical analysis techniques.
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Interpreting, applying, and explaining complex laws, policies, and regulations.
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Analyzing complex and procedural problems, evaluating alternatives, and making sound recommendations.
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Maintain accurate files and records.
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Using sound independent judgement within established policy and procedural guidelines.
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Establishing and maintaining effective working relationships with those contacted within the course of work.
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Preparing clear, concise, and effective written materials.
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General knowledge of standard office practices, including the operation of standard office equipment.
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Interpreting, applying, and explaining complex laws, policies, and regulations.
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Setting priorities, coordinating multiple projects, and meeting critical deadlines.
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Using sound, independent judgment within established policy and procedural guidelines.
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Communicating effectively, correct oral and written English usage, including spelling, grammar, and punctuation.
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Research, data analysis and report preparation techniques
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Entering and retrieving information from a computer with sufficient speed and accuracy to perform the required work.
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Providing quality customer service under changing circumstances, including effectively handling difficult situations.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.
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LICENSES/CERTIFICATIONS
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Possession of a valid Michigan Vehicle Operator's License is required.
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Successful completion of ICC Permit Technician certification within one (1) year of hire.
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EDUCATION
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Equivalent of a bachelor's degree in construction technology, construction management, planning, public administration, or a field related closely to the work.
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EXPERIENCE
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Minimum of three (3) years of experience in permit processing, customer service, and building inspection. Experience as Customer Service Specialist at Washtenaw County preferred.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.
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FILING DEADLINE: 10/15/24
CONTROL NUMBER: 2410-5200-2410-0001
AN EQUAL OPPORTUNITY EMPLOYER
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