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JOB SUMMARY:
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Under the direction of a higher classified employee, is responsible for, but not limited to: maintenance and installation of personal computer equipment, software, peripherals, troubleshooting problems and arranging for the technical support as needed.
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ESSENTIAL DUTIES & RESPONSIBILITIES
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Installs new software on personal computers.
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Install or replaces personal computer hardware and peripherals (i.e. computers, terminals and printers).
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Performs initial troubleshooting and personal computer-related equipment; arranges for additional technical support as needed.
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Conducts routine maintenance on personal computers and peripherals.
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Participates in the planning and implementation of personal computer upgrades, enhancements and expansions.
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Provides help desk support by identifying, investigating and researching end user questions and problems; refers user to technical service personnel for services, repairs, training and follow-up as appropriate. Logs activities for use by IS management.
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Provides office automation support.
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Schedules and provides office automation training sessions as appropriate to meet end user needs.
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Maintains inventory of personal computer related hardware and software.
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Work collaboratively with department technical liaisons to resolve user issues.
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Ensure that up-to-date support and troubleshooting information is available on employee website.
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Maintain utilization for cell phones for County employees with provide phone.
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Performs other duties as assigned.
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The above statements are intended to describe the general nature and level of work being
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performed by employees assigned this classification. They are not to be construed as an
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exhaustive list of all job duties performed by personnel so classified
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KNOWLEDGE, SKILLS and ABILITIES
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Working knowledge of personal computer hardware and software including specific applications such as Microsoft Office and Microsoft Outlook.
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Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users. The incumbent is also required to provide training to end-users.
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Analytical ability to identify and resolve information technology problems.
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Ability to understand technical documentation and specifications related to computer systems.
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Ability to adapt and respond to multiple priorities and demands.
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Ability to work as a member of a team.
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Ability to manage projects from start to finish.
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In depth knowledge of current Microsoft desktop Operating Systems
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Desktop troubleshooting skills
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Abilities in hardware and software installation for Personal Computers
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LICENSES/CERTIFICATIONS
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Must have a valid driver's license.
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EMPLOYMENT QUALIFICATIONS
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone.
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Duties may require employee to exert up to 50 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Possession of a Bachelor's Degree or equivalent in Computer Science, Information Systems or a related field
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EXPERIENCE
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LEVEL I:
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One (1) or more years of related job experience is required.
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Advancement to LEVEL II will be contingent on availability of positions and demonstrated proficiency in selected technologies.
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LEVEL II:
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Three to Five (3-5) years experience with demonstrated excellence in customer service.
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Advanced job related skills necessary.
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This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.
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FILING DEADLINE: 3/10/26
CONTROL NUMBER: 2602-1650-2101-0003
AN EQUAL OPPORTUNITY EMPLOYER
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