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JOB SUMMARY
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Under the supervision of a higher classified employee, oversees clubhouse operations and directs seasonal clubhouse staff, including front desk staff, rangers, and grill/beverage cart staff. Coordinates clubhouse services, leagues, outings, and tournaments while ensuring consistent guest service, policy compliance, and operational readiness.
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EXAMPLES OF DUTIES
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ESSENTIAL DUTIES:
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Oversees clubhouse operations, ensuring consistent service delivery, adherence to policies, and coordination among staff. Serves as on-site lead and primary point of contact for clubhouse operations.
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Manages operational supplies, inventory control, and procurement.
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Oversees, trains, and schedules, seasonal staff; provides coaching and addresses routine personnel issues. Assists with recruiting, hiring, and evaluating seasonal employees; ensures adequate staffing coverage, stepping into operational role as needed.
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Ensures guest service standards are met throughout the clubhouse and on-course service areas.
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Exercises independent judgment in resolving customer issues, operational challenges, and staff issues.
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Monitors clubhouse and facility conditions; reports maintenance needs to the General Manager.
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Oversees daily cash handling, reconciliation, deposit, and resolution of point-of-sale discrepancies.
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Prepares reports on operations, staff, programs, and events.
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Coordinates with vendors/suppliers and other County departments on routine operational needs.
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Recommends updates to clubhouse operational procedures, training guides, and seasonal staff resources to support consistency, safety, and customer service standards.
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Performs other related duties as assigned.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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EMPLOYMENT QUALIFICATIONS
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Knowledge, Skills, and Abilities:
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Principles and practices of community recreation and leisure service programs, equipment, activities and trends.
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Principles and practices of staff management, including scheduling, training, delegation, and performance guidance.
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Customer service standards and conflict resolution techniques at a high-volume public recreation setting.
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Cash handling, reconciliation, and point-of-sale oversight procedures.
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Food and beverage service operations, including ordering, inventory controls, and compliance requirements.
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Research, data analysis and report preparation techniques.
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Basic public information and media relations techniques.
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Interpreting, applying, and explaining complex laws, policies and regulations.
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Setting priorities, coordinating multiple projects, and meeting critical deadlines.
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Using sound, independent judgment within established policy and procedural guidelines.
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Preparing clear, concise, and effective written materials.
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Maintaining accurate records and files.
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Establishing and maintaining effective working relationships with those contacted in the course of the work.
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Ability to work weekends and evenings.
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LICENSES/CERTIFICATIONS
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Possession of a valid Vehicle Operator¿s License is required.
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ServSafe Manager certificate within three (3) months of hire.
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Possession of American Red Cross Standard First Aid/AED for the Professional Rescuer Certification required.
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Techniques of Alcohol Management (TAM) certification within (3) months of hire.
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PHYSICAL DEMANDS
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Duties require sufficient mobility to work in a normal office setting and use standard office equipment, vision to read printed materials and a computer screen and a hearing and speech sufficient to communicate in person or over the telephone. Duties also require sufficient physical agility to set up recreation equipment and perform necessary inspections of said equipment to ensure it is ready for use by participants.
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These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
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EDUCATION
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Equivalent to a bachelor's degree in Recreation Management, or related field, required.
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EXPERIENCE
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Minimum of one (1) year experience in recreation, hospitality, customer service, or related field required. Experience in parks and recreation, or golf course operations strongly preferred.
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The qualifications listed above are guidelines. Other combinations of education and experience, which could provide the necessary knowledge, skills and abilities to perform the job, should be considered.
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FILING DEADLINE: 3/24/26
CONTROL NUMBER: 2603-6900-1855-0001
AN EQUAL OPPORTUNITY EMPLOYER
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